Returns & Exchanges
At Killstar, we want you to be completely obsessed with your dark aesthetic; if your purchase isn't quite right, you can return unworn items within 30 days of delivery. Please ensure all original tags are attached and the items are in their original packaging to qualify for a refund or store credit.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack your items in their original packaging, ensuring all gothic accessories and tags are included to avoid processing delays.
Label and Ship
Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Await Your Refund
Once our coven receives and inspects your return, we will process your refund or store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing