Frequently Asked Questions
Everything you need to know about your occult lifestyle orders.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary depending on the destination and customs processing, usually ranging from 7-21 business days.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original, unworn condition with all tags attached. Please note that certain items like earrings, hosiery, and swimsuits are non-returnable for hygiene reasons.
Are your products vegan-friendly?
Yes, we are committed to being 100% cruelty-free. All of our leather-look products are made from high-quality vegan leather (PU), and we do not use fur or silk in our collections.
How do I track my package?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Klarna and Afterpay depending on your region.
How should I care for my Killstar clothing?
To ensure the longevity of your items, we recommend washing them inside out on a cold, gentle cycle and hanging them to dry. Always check the specific care label inside each garment for detailed instructions.